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Managing
the FRONT DESK: the ROLE OF THE TRIBAL RECEPTIONIST
Tuition: $425.00
in advance, $450.00 if invoiced
One of the most critical roles in a Tribal organization is the receptionist. This person often provides the first impression of the organization to visitors and clients. If that first impression is good then the visitor or client will generally be satisfied with their visit; if that impression is poor the the visitor will leave with an attitude that the organization's reputation is poor. This seminar provides specific techniques to enable the receptionist to present an effective, personable appearance to all contacts and develop efficient operational skills. This seminar is for all clerical staff.
Key topics include:
 | The role of the receptionist |
| Organizing the front desk for productivity |
| Transmitting vital information in an effective manner |
| Personal and telephone contact techniques |
| Time and stress management |
| Relationships with Tribal staff |
Copyright ©
BILL HELMICH ASSOCIATES
Last Modified
05/28/08