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CONFLICT RESOLUTION AND MEDIATION
   Tuition:        $525.00 in advance, $550.00 if invoiced
   Date:            August 9-10, 2011
   Location:    Albuquerque, NM

Class Status: cancelled due to insufficient pre-registration

All work environments have the potential for "conflicts" to arise between employees. Tribal offices are no exception. Any location where there is more than one individual, conflicts can and do arise. Managers and supervisors need to be especially aware of these situations, since morale and absenteeism are affected by how these situations are handled. This seminar will include how to deal with the unhappy employee, identifying and resolving workplace conflict, improving communication skills, using positive and reinforcing language, defusing angry customers, and negotiation techniques and strategies. This seminar is for all Tribal employees, especially managers and supervisors.

Hotel Information: meeting facility and sleeping rooms:
Sandia Courtyard Hotel, 10300 Hotel Avenue NE, Albuquerque, NM 87123; (505) 296-4852, (505) 293-9072 fax; book online at www.sandiacourtyardhotel.com